Terms of Use

These terms govern your use of the Zone 2 Running Coach app ("the app"), operated by M10N LIMITED ("we", "us"), company number 12638508, registered in England and Wales, with its registered office at Salisbury House, London, United Kingdom, EC2M 5SQ.

By using the app, you agree to these terms. If you do not agree to them, do not use the app.

Your account

You are responsible for keeping your account and device secure and for activity that occurs through your account.

You must be at least 16 years old to use the app.

You must provide accurate information where it is reasonably required for the app to operate.

Contact us promptly if you believe someone has gained unauthorised access to your account.

Licence

We grant you a personal, limited, non-transferable and non-exclusive licence to use the app on Apple devices that you own or control, subject to these terms and the applicable Apple App Store terms.

You may not:

• Copy or redistribute the app
• Modify the app
• Reverse-engineer the app except where the law expressly permits it
• Sell, rent or sublicense the app
• Circumvent access or security controls
• Use the app to create a competing service through unauthorised extraction or copying

Intellectual property

The app, website, branding, software, design, text and other original materials made available by us are owned by or licensed to M10N LIMITED and are protected by applicable intellectual-property laws.

Except for the limited licence granted in these terms, no rights in the app or its content are transferred to you.

Feedback or suggestions that you voluntarily provide may be used by us to improve the service without an obligation to compensate you, provided that we do not publicly identify you without permission.

Your content and instructions

You retain ownership of the information you submit to the app.

You give us a limited right to process that information as reasonably necessary to:

• Operate the app
• Provide coaching
• Maintain your conversation history
• Maintain relevant coaching context
• Secure and troubleshoot the service
• Respond to your requests
• Meet applicable legal obligations

You must not submit content that:

• Is unlawful
• Is abusive or threatening
• Infringes another person's rights
• Contains personal data you do not have permission to provide
• Attempts to compromise or manipulate the service

Acceptable use

You must:

• Use the app only for its intended personal and non-commercial purpose
• Follow applicable laws
• Respect the rights of other people

You must not:

• Attempt to disrupt or attack the service
• Attempt to gain unauthorised access
• Probe or test security without written permission
• Introduce malicious software
• Automate excessive requests
• Scrape or extract data from the service without permission
• Use the app in an unlawful or fraudulent manner

Artificial-intelligence output

Coaching responses are generated with the assistance of automated and artificial-intelligence systems.

Automated responses may occasionally be:

• Inaccurate
• Incomplete
• Out of date
• Unsuitable for your circumstances
• Based on incomplete or inaccurate activity information

You are responsible for deciding whether and how to act on a coaching response.

Do not rely on the app for:

• Medical diagnosis
• Emergency guidance
• Treatment decisions
• Injury diagnosis
• Decisions requiring a regulated professional

Recorded-data accuracy

Metrics and guidance depend on information from Strava, your phone, watch, heart-rate monitor and any other connected devices or sensors.

Device readings and imported information may be incomplete, delayed or inaccurate.

We do not guarantee the accuracy of:

• Distance
• Pace
• Heart rate
• Elevation
• Training zones
• Pauses
• Recovery estimates
• Coaching calculations
• Other training metrics

Third-party services

The app connects to services supplied by third parties, including Strava, Supabase and OpenAI.

Your use of third-party services may also be governed by their own terms and privacy policies.

We do not control third-party services and cannot guarantee that they will always remain available, unchanged or error-free. A third-party service may change, restrict or end access to its service at any time.

Your data

How we handle personal data is explained in our Privacy Policy, which forms part of these terms.

Availability and changes

We may update, change, suspend or discontinue the app or an app feature.

We aim to keep the service available, but we do not guarantee that it will always be:

• Available
• Uninterrupted
• Error-free
• Compatible with every device
• Compatible with every future version of a third-party service

Where practical, we may provide notice of material changes.

Suspension and termination

You may stop using the app and delete your account at any time.

We may suspend or terminate access where reasonably necessary to:

• Protect users
• Protect the service
• Investigate misuse
• Comply with law
• Respond to a serious breach of these terms

Where reasonably possible, we will provide notice before terminating an account unless doing so could create a legal, security or safety risk.

No warranty

The app is provided "as is" and "as available", to the fullest extent permitted by law.

We do not guarantee that:

• Coaching guidance will be accurate
• A particular training result will be achieved
• Metrics will be suitable for your circumstances
• The app will prevent injury
• The app will improve race performance
• The app will always be available

Nothing in these terms affects rights that cannot lawfully be excluded.

Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that restriction, and to the fullest extent permitted by law, we are not responsible for:

• Losses that were not reasonably foreseeable when you began using the app
• Losses caused by information or services outside our reasonable control
• Business losses arising from personal consumer use
• Decisions made solely in reliance on automated coaching output
• Inaccuracies originating from a third-party service or recording device

You remain responsible for assessing whether exercise is appropriate for you and for seeking professional advice where necessary.

These terms do not affect your statutory rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, without affecting any mandatory consumer-protection rights you have in the country where you live.

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