Support

Before contacting us

Please include, where possible:

• Your device model
• Your iOS version
• Your Zone 2 Running Coach app version
• A short description of what happened
• The approximate date and time of the issue
• A screenshot, provided it does not contain information you do not want to share

Common questions

How do I connect Strava?

On first launch, tap Connect Strava and authorise the app on the Strava screen that appears. We'll then import the running information made available through the authorised connection.

How do I disconnect Strava?

You can disconnect Strava from within the app's settings.

You can also revoke access directly through Strava under Settings → My Apps.

What happens when I disconnect Strava?

Disconnecting Strava stops future syncing and removes the app's ongoing access to your Strava account. Runs already imported into Zone 2 Running Coach may remain until you delete your account or ask us to remove them.

Why don't I see heart-rate metrics?

Some insights, such as pace at your zone 2 heart rate and heart-rate drift, require runs recorded with heart-rate information. Runs without heart-rate information can still be imported, but heart-rate-based insights cannot be calculated for them.

Can I use kilometres instead of miles?

Your preferred distance unit can be changed in your profile. The coach will use the selected unit when presenting applicable distances and pace information.

How do I delete my account and data?

You can initiate account deletion from within the app.

This removes your Zone 2 Running Coach account and associated information, including your profile, imported activities, splits, coaching conversations, coach notes and stored Strava credentials, subject to the limited backup and legal-retention periods explained in our Privacy Policy.

If you cannot access the app, email stefan@m10n.co.uk from the email address connected to your account.

Is my data private?

We do not sell your personal data or use it for advertising.

Our Privacy Policy explains what information is processed, which providers are involved, how long information is retained and how to exercise your rights.

Is Zone 2 Running Coach medical advice?

No.

The app provides general fitness and training guidance. It does not diagnose health conditions, provide medical treatment or replace advice from a doctor, physiotherapist or appropriately qualified professional.